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Batterbee, Collette, (1996), Training the End-User, Case Study 2: Public Libraries, in R. Biddicombe (ed.) 'The End-User Revolution, CD-Rom, Internet and the Changing Role of the Information Professional', London, Library Association Publishing

Gerard, David E. (ed.) (1978) 'Libraries in Society: a reader', London, Bingley.

Great Britain Department for Constitutional Affairs (2006) Freedom of information - one year on: Government response to the Constitutional Affairs Select Committee report Cm 6937, London, The Stationery Office. Accessed on 27 October 2006

Greenfield, Susan, (2003) Tomorrow’s People - How 21st-Century Technology is Changing the Way We Think and Feel, St Ives, Penguin Books

Greenhalgh, Liz, (1995), Libraries in a World of Cultural Change, London, UCL Press.

Hayes, Susan, Towards a Paperless Society (2000) Washington Technology, 06/19/00; Vol. 15 No. 6 Accessed on 21 October 2006

Kretchmer, Susan B., (2001) The Library Internet Access Controversy and Democracy, in N. Kranich (ed.) 'Libraries and Democracy - The Cornerstones of Liberty'

Naughton, John, (2003) A Brief History of the Future, St Ives, Phoenix Press.

Office for National Statistics,National Statistics Online http://www.statistics.gov.uk/cci/nugget.asp?id=1552 Accessed on 27 October 2006.

Rikowski, Ruth, (2005) Globalisation, information and libraries : the implications of the World Trade Organisation's GATS and TRIPS Agreements, Oxford, Chandos.

United States Government, [Web Pages] Implementation of the Government Paperwork Elimination Act http://www.whitehouse.gov/omb/fedreg/gpea2.htm Accessed on 28 October 2006


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