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Hang Ren

Ph.D. candidate in Operations Management @ School of Management, University College London

Visiting student @ MIT Sloan School of Management


Managing Service Systems with Customer Anecdotal Reasoning

(minor revision at POMS) SSRN Link

Opaque Selling in Vertically Differentiated Markets

(major revision at Marketing Science) SSRN Link

Customer Bounded Rationality in OM

(forthcoming at Computer & Operations Research) SSRN Link